Frequently Asked Questions

To book a tour, simply select your preferred museum on our "Book Your Tour" page, and then contact us using the provided contact information (phone or email). You can also fill out the contact form on our "Contact Us" page. Our team will respond promptly to confirm your booking details, including the date, time, meeting point, and any special requirements.

We recommend booking at least 1-2 weeks in advance, especially during peak tourist seasons (spring and summer). However, we understand that travel plans can be flexible, so we do our best to accommodate last-minute bookings when possible. Popular museums like the Uffizi and Vatican Museums may require earlier booking due to high demand.

This depends on the specific tour package. Some tours include museum entrance tickets, while others require you to purchase tickets separately. Please confirm this when booking your tour. We can assist you with ticket purchases if needed, and our guides can provide recommendations for the best ticket options.

Our professional guides are fluent in English and Italian, and many also speak additional languages such as Spanish, French, and German. When booking your tour, please let us know your preferred language so we can assign an appropriate guide.

We limit our tours to small groups, typically 8-12 people, to ensure a personalized and engaging experience. This allows for better interaction with your guide, more comfortable viewing of artworks, and the opportunity to ask questions. Private tours for individuals or smaller groups can also be arranged upon request.

Tour duration varies by museum, typically ranging from 2 to 3 hours. Smaller museums like the Accademia may take 1.5-2 hours, while larger complexes like the Vatican Museums may require 3-3.5 hours. Detailed information about tour durations for each museum can be found on our "Info" page.

Photography policies vary by museum. Flash photography is generally prohibited in all museums. Most museums allow photography without flash, but some may have restrictions on specific artworks or areas. Your guide will inform you about photography policies at the beginning of the tour. Please respect museum rules and the privacy of other visitors.

We recommend bringing comfortable walking shoes, a valid ID, and a camera or smartphone (if photography is permitted). Large bags and backpacks typically need to be stored in museum cloakrooms. Please check our "Info" page for detailed information about what to bring and what to leave behind.

Yes, our tours are family-friendly, and we welcome visitors of all ages. Children can benefit from our engaging storytelling and interactive approach to museum tours. However, very young children may find the tour duration challenging. Please let us know when booking if you're bringing children so we can adjust the tour accordingly. Children's tickets may be available at discounted rates depending on the museum.

Most museums we visit have wheelchair access and accessibility features. However, some historical buildings may have limitations. If you have specific accessibility needs, please inform us when booking your tour so we can make appropriate arrangements and ensure the best possible experience for you.

If you need to cancel or reschedule your tour, please contact us at least 48 hours in advance for a full refund. Cancellations made less than 48 hours before the tour may be subject to a cancellation fee. In case of museum closures or unforeseen circumstances on our part, we will work with you to reschedule or provide a full refund.

Our museum tours take place indoors and are not affected by weather conditions. The tour will proceed as scheduled regardless of weather. However, please dress appropriately for walking to and from the museum, especially during rainy seasons.

Yes! We offer personalized tours tailored to your interests. When booking, please let us know if you have specific areas of interest, such as Renaissance art, ancient history, or particular artists. Our guides can adjust the tour to focus on what matters most to you while still covering the museum's highlights.

Yes, we offer private tours for individuals, couples, families, or small groups. Private tours provide an even more personalized experience with the full attention of your guide. Please contact us to discuss private tour options and pricing.

If you're running late, please contact us immediately using the phone number provided in your confirmation. We understand that travel can be unpredictable, and we'll do our best to accommodate you. However, please note that tours start promptly, and late arrivals may miss part of the tour. We recommend arriving 10-15 minutes early.